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HOW TO CANCEL A RESERVATION ? The cancellation of a reservation can be requested at any time before the stay. To cancel a reservation : - Contact seasonal rental service or go to the Contact page. - Transmit information about your reservation and your cancellation request. - Our team will take care of the registration. Following the cancellation, the refund will be calculated according to the cancellation conditions stipulated in the rental agreement. The details of the refund can be transmitted...
DO I HAVE TO PAY A SECURITY DEPOSIT ? For each rental a deposit must be requested and cashed to cover the rented property of any damage caused by the tenant. The payment of the security deposit will be requested only at the time of the balance of the rent. It will be returned within 30 days after the end of the stay, except in case damage noted during the inventory of places of exit.
WHEN DO I PAY MY RESERVATION ? The payment of the booking must be made at the signing of the lease in order to validate it. A payment to the author of 25% of the total amount of the rental will be requested for all bookings made more than 30 days before arrival. The payment of the balance of the rent must be made 30 days at the latest before the arrival. For bookings made less than 30 days before arrival, 100% payment to the author of the total amount will be required.
WHICH PAYMENT METHOD TO REGULATE MY RENTAL ? We collect your personal information and payment information at the time of the reservation request. Once the request validated by our services, two payment solutions will be proposed : 1 - Payment by bank transfer 2 - Payment by credit card Note: The identity of the holder of the Bank Card or the issuer of the bank transfer must be identical to the tenant signing the lease.
WHAT ARE THE REQUIREMENTS TO RENT A PROPERTY ? We ask all our tenants to give us some information before booking. Tenants must send us all these items before we can proceed with a reservation. This information makes it possible to know who is present during the stay and how to contact them. The information required are : • Their name and surname • Their e-mail address • Their phone number • Copy of an identity document • Signature of the rental agreement and its general conditions • Information...
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